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QuickBooks® Support Services

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Refund Policy

Qbprohelpdesk.com (Service And Support Systems LLC)

The Quite often our sales and services are final and will not be subjected to refund. That is, we usually provide services and payment is tendered after-the-fact. Therefore, once payment has been made it is assumed that the client was satisfied with the sale of the product and the service provided and no refund will be issued. But in case, if our customer demands it for a valid reason, Service And Support Systems LLC would issue a partial or full refund on a case by case basis within a period of 30 days and not beyond.

It is at our Company’s sole discretion to decide what constitutes a valid reason. Full or partial refunds will be issued as either a credit to the client’s account or in the same tender as original payment and to the original issuer. A processing fee of $100 will be charged for cancellations made within 30 days from the date of sale and not from the date when payment was made.

There will be no refunds for sales and services provided that are beyond 30 days. An acknowledgement for refund will be sent within 3 working days if approved and money will be refunded within 10 working days, subject to this Refund Policy. Any substitutions or alterations will be updated on the web site www.qbprohelpdesk.com by Service And Support Systems LLC as soon as possible. As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site.

However, we realize that exceptional circumstances can take place with regard to the character of the product or services we provide. THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY: 1. non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us; 2. download issues: it may happen that you are having problems while downloading the product or receiving a service; 3. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval.