While executing activities on Windows and Mac operating systems, the QuickBooks Desktop program faces a variety of problems. One of the most frequently performed actions by users while using QuickBooks is to open their company file in the application in order to access the company’s data, and this is where many users run into a common QuickBooks error code 6189 “QuickBooks is unable to open this company file.” Numerous causes contribute to this application issue, which we discuss in-depth later in our post, along with some fast solutions.
What is QuickBooks error code 6189?
A run-time error occurs when QuickBooks error code 6189, 816 occurs. This error message may appear when you attempt to run QuickBooks Desktop or access a company file (.QBW) on a multi-user network. Although the notice associated with this problem provides little information (as shown in Figure 1), users may still have difficulty determining the fault’s precise source and resolving it.
Causes of QuickBooks Desktop Errors 6189, 816
The following are some possible causes of this error:
- When you attempt to access a QuickBooks file that another user or service is already using.
- Incomplete QuickBooks installation procedure or use of a faulty QuickBooks software download link.
- When you attempt to access a file that is located in a folder that you do not have read or write permission for.
- Erroneous or incomplete QuickBooks installation may result in incorrect registry entries in Windows, resulting in this error.
- A malware or virus assault on the Windows framework that corrupts the QuickBooks software files on the machine.
- Another possibility is that the Windows registry has been corrupted as a result of a recent QuickBooks code update.
- The exchange log record (.TLG) is distinct from the organization document (.QBW).
- Several more customers logged in as single users to the organization record.
- The issue may occur if you are using an older or pirated version of Windows.
Accidentally removing critical drivers from the system that are needed for QuickBooks to function properly.
Solutions to Error 6189, 816 in QuickBooks Desktop
To fix QuickBooks problems 6189, 816, try the following solutions:
Solution 1 – Using the QuickBooks Tools Hub, repair the company file
QuickBooks Tools Hub assists users in resolving typical problems, such as business files and network connectivity issues. To utilize this tool, just follow the instructions below:
Way 1:- Download and install QuickBooks Tools Hub in the first step.
To do so, take these steps:
- Exit QuickBooks.
- Save the QuickBooks Tool Hub file to your computer (QuickBooksToolHub.exe).
- Save the downloaded file to a convenient place (such as a Windows desktop).
- Open the file that was downloaded.
- Follow the on-screen instructions to install the utility.
- When the installation process is complete, double-click the tool’s icon on your Windows desktop to launch it.
Note: If you’re having difficulty locating the icon, do a Windows search for QuickBooks Tool Hub and then choose the application.
Way 2: From the Tools Hub, launch Fix my Program.
QuickBooks Tools Hub is a collection of tools that assist in troubleshooting various kinds of difficulties or problems that may occur while accessing a business file. To fix the problem, do the following steps:
- Select Program Problems from the QuickBooks Tools Hub.
- Following that, choose Quick Fix my Program.
- Begin by starting QuickBooks Desktop and then navigating to your.QBW data file.
If QuickBooks Error 6189 and 816 continue to occur, go to Solution 2.
Solution 2 – Reboot your computer
Occasionally, restarting your whole system may help resolve the issue. To do this, follow the procedures outlined below:
Step1:- Restart the system (server machine) that contains the QuickBooks program and hosts your business data.
Step2:- Following that, each workstation should be restarted.
Nota bene: Workstations are additional PCs in a multi-user environment that do not contain corporate data.
Step 3: Log into your system and each workstation and launch QuickBooks Desktop.
These instructions will assist you in opening QuickBooks. However, if the issue continues, go to the following remedy.
Solution 3 – Upgrade QuickBooks to the latest version
QuickBooks error number 6189 may occur if the QuickBooks Desktop version you are running is out of date. Ensure that your QuickBooks version is up to date before attempting to create or access a business file.
Run QuickBooks Database Server Manager as a fourth option.
If you’re hosting your QBW file on your own server machine, executing ‘QuickBooks Database Server Manager’ may assist in resolving the problem produced by a multi-user network’s instability.
- Select Network Issues in the QuickBooks Tools Hub.
- Select QuickBooks Database Server Manager.
Nota bene: You will be asked to install QB on your server if it is not already installed.
Step 3: Once you’ve found your business file, click Start Scan in the QuickBooks Database Server Manager box (s).
Note: If you are unable to locate the file, go to the location of your business file and click ‘Start Scan’.
Step 4: QuickBooks Database Server Manager will restore your firewall permissions automatically.
Step 5: After the scan is complete, click Close.
Step 6: Launch QB Desktop on the server and workstation computers.
Note: If one of the workstations has QuickBooks Database Server Manager installed, ensure that the workstation is not utilized to host your multi-user network.
Rename the Network Data File (ND) and the Transaction Log File (TLF) (TLG)
Both ND and TLG files provide configuration information that enables QuickBooks to access a QBW file in a multi-user environment. If these files are corrupted/damaged, you may experience the ‘QuickBooks error 6189, 816’.
However, if you rescan them using QuickBooks Database Server Manager and access the business file, the files are immediately recreated. When this occurs, rename the ND and TLG files and verify that the problem is resolved.
The procedure for renaming the ND and TLG files is as follows:
Step 1: Navigate to the folder that contains your company’s file.
Step 2: Identify files that have the same name as your company’s files but are stored with a different extension.
ND and.TLG (in the order specified below):
Step 3: Right-click and then rename each file.
Make certain you include the term ‘OLD’ at the end of the ND and TLG filenames. Consider the following example: company file.qbw.nd.OLD.
Reopen QuickBooks and attempt to sign in to your business file. If the problem persists, go to the next repair.
Solution 6 – Determine the location of your QuickBooks Company Data File (QBW).
Ascertain that your data file (QBW) is not saved on a portable hard disc or pen drive. Additionally, if you utilize QuickBooks’ online backup files, the issue may persist. Transfer the ‘. QBW file to your own hard drive to prevent this. For example, you may save the file on the desktop of the computer on which QuickBooks is installed.
Solution 7 – Verify the permissions of the QBDataServiceUser
Check the user rights given to QBDataServiceUser in your QuickBooks version. Copy the file to your desktop and then double-click it to open it. If it opens, there may be harm to the folder in which the QBW file was stored.
Solution 8 – Restore the company file in QuickBooks
Make an attempt to log in using another user’s credentials. If it is successful, data will be corrupted and you will need to restore QuickBooks.
You should be able to resolve or Fix QuickBooks error code 6189 by using the methods provided above. We are here to solve the Quickbooks Error Message H202 if you are stuck in this error then, resolved now, or if you getting any other issues please contact our support team.