How to Fix QuickBooks Update Error 15106 (How to Fix QuickBooks Error 15106)

How to Fix QuickBooks Error 15106 while updating payroll?


  1. Introduction
    • Overview of QuickBooks Error 15106
    • Importance of resolving the error
  2. Understanding QuickBooks Error 15106
    • What is QuickBooks Error 15106?
    • Common causes of the error
  3. Symptoms of QuickBooks Error 15106
    • Error messages
    • Impact on payroll updates
  4. Preliminary Steps Before Troubleshooting
    • Backup your QuickBooks data
    • Ensure stable internet connection
  5. Run QuickBooks as Administrator
    • Steps to run QuickBooks with elevated permissions
    • Why this step is important
  6. Disable User Account Control (UAC)
    • How to disable UAC temporarily
    • Potential risks and precautions
  7. Update QuickBooks Manually
    • Steps for manual updates
    • Benefits of manual updates
  8. Check Antivirus Software
    • How antivirus can interfere with updates
    • Steps to disable or add exceptions in antivirus settings
  9. Change Installation Directory
    • Why the installation directory matters
    • Steps to change the installation directory
  10. Use Clean Install Tool
    • What is the Clean Install Tool?
    • Steps to use the Clean Install Tool
  11. Update Windows
    • Importance of keeping Windows updated
    • Steps to update Windows OS
  12. Repair QuickBooks Installation
    • Using the built-in repair tool
    • Steps to repair QuickBooks
  13. Check User Account Permissions
    • Ensuring proper permissions for QuickBooks
    • Steps to check and modify permissions
  14. Contact QuickBooks Support
    • When to seek professional help
    • Information to provide to support
  15. Conclusion
    • Recap of solutions
    • Encouragement to seek further assistance if needed
  16. FAQs
    • What is QuickBooks Error 15106?
    • How can I prevent QuickBooks Error 15106?
    • Is it safe to disable my antivirus software?
    • What should I do if none of the solutions work?
    • How often should I update QuickBooks?



QuickBooks is a widely-used accounting software, especially popular among small and medium-sized businesses. However, like any software, it can sometimes run into issues. One common problem is QuickBooks Error 15106, which typically occurs when updating payroll. This error can be frustrating, but with the right approach, it can be resolved efficiently. In this article, we’ll delve into what QuickBooks Error 15106 is, its causes, and a step-by-step guide to fixing it.

Understanding QuickBooks Error 15106

So, what exactly is QuickBooks Error 15106? This error usually pops up when there’s an issue with updating the payroll feature in QuickBooks. The primary culprits are insufficient user permissions or interference from antivirus software. Understanding these causes can help in troubleshooting and resolving the error more effectively.

Symptoms of QuickBooks Error 15106

Recognizing the symptoms of QuickBooks Error 15106 is crucial for diagnosing the problem. Typically, you’ll see an error message stating, “Error 15106: The update program is damaged or cannot be opened.” This error can halt payroll updates, causing delays and potential disruptions in your business operations.

Preliminary Steps Before Troubleshooting

Before diving into the specific troubleshooting steps, it’s essential to take some preliminary actions:

  • Backup your QuickBooks data: This ensures that your financial information is safe in case something goes wrong during the troubleshooting process.
  • Ensure a stable internet connection: A stable internet connection is necessary for downloading updates and accessing online resources.

Run QuickBooks as Administrator

Running QuickBooks with elevated permissions can often bypass the restrictions causing the error. Here’s how to do it:

  1. Close QuickBooks.
  2. Right-click on the QuickBooks shortcut or executable file.
  3. Select “Run as administrator” from the context menu.

This simple step can often resolve the issue by granting QuickBooks the necessary permissions to complete the update.

Disable User Account Control (UAC)

User Account Control (UAC) can sometimes interfere with QuickBooks updates. Temporarily disabling UAC might help:

  1. Open the Control Panel.
  2. Search for “User Account Control.”
  3. Move the slider to “Never notify.”
  4. Click “OK” and restart your computer.

Remember to revert this setting after troubleshooting to maintain your system’s security.

Update QuickBooks Manually

If automatic updates fail, try updating QuickBooks manually:

  1. Visit the official QuickBooks website.
  2. Download the latest updates for your version.
  3. Follow the on-screen instructions to install the updates.

Manual updates can bypass the issues causing the automatic update to fail.

Check Antivirus Software

Antivirus software can sometimes block QuickBooks updates. To check if this is the issue:

  1. Temporarily disable your antivirus software.
  2. Try updating QuickBooks again.
  3. If the update succeeds, add QuickBooks as an exception in your antivirus settings.
  4. Re-enable your antivirus software.

Ensuring that QuickBooks isn’t blocked by your antivirus can prevent this error from recurring.

Change Installation Directory

If QuickBooks is installed in a directory with restricted permissions, it might encounter Error 15106. To change the installation directory:

  1. Uninstall QuickBooks.
  2. Reinstall it in a different directory with full read and write permissions.

This can resolve permission-related issues that prevent updates.

Use Clean Install Tool

QuickBooks provides a Clean Install Tool to help with installation issues:

  1. Download the Clean Install Tool from the QuickBooks website.
  2. Run the tool to remove all QuickBooks files and components from your computer.
  3. Reinstall QuickBooks using the tool’s instructions.

A clean installation can often resolve many update-related problems.

Update Windows

Outdated Windows versions can cause compatibility issues with QuickBooks updates. To ensure your Windows OS is up to date:

  1. Go to Settings > Update & Security > Windows Update.
  2. Check for updates and install any available updates.

Keeping your operating system updated can prevent various software conflicts.

Repair QuickBooks Installation

QuickBooks has a built-in repair tool that can fix many common issues:

  1. Open the Control Panel.
  2. Go to Programs and Features.
  3. Find QuickBooks in the list of installed programs.
  4. Select “Repair” and follow the on-screen instructions.

Repairing the installation can fix any corrupted files causing the error.

Check User Account Permissions

Ensuring that your user account has full control permissions for QuickBooks is essential:

  1. Right-click on the QuickBooks folder.
  2. Go to Properties > Security.
  3. Make sure your user account has full control permissions.

Proper permissions are crucial for the smooth functioning of QuickBooks updates.

Contact QuickBooks Support

If none of the above solutions resolve the issue, it’s time to contact QuickBooks customer support:

  1. Visit the QuickBooks support page.
  2. Provide detailed information about the error and the troubleshooting steps you’ve already taken.

QuickBooks support can offer advanced solutions and assistance specific to your situation.


QuickBooks Error 15106 can be a hurdle when updating payroll, but with the right steps, it can be resolved. From running QuickBooks as an administrator to checking antivirus settings, each solution targets a specific cause of the error. If you encounter any difficulties, don’t hesitate to seek further assistance from QuickBooks support or a technical expert.


  1. What is QuickBooks Error 15106?
    • QuickBooks Error 15106 typically occurs when there are insufficient permissions or interference from antivirus software during a payroll update.
  2. How can I prevent QuickBooks Error 15106?
    • Ensuring proper user permissions, keeping your antivirus updated, and regularly updating QuickBooks manually can help prevent this error.
  3. Is it safe to disable my antivirus software?
    • Temporarily disabling your antivirus software can help identify if it’s causing the issue. However, always re-enable it after troubleshooting to keep your system protected.
  4. What should I do if none of the solutions work?
    • If none of the troubleshooting steps work, contact QuickBooks support for advanced assistance.
  5. How often should I update QuickBooks?
    • Regularly updating QuickBooks ensures you have the latest features and security patches. Check for updates at least once a month.