qbprohelpdesk.com (QB Services)

The Quite often our sales and services are final and will not be subjected to Refund Policy. That is, we usually provide services and payment is tendered after-the-fact. Therefore, once payment has been made it is assumed that the client was satisfied with the sale of the product and the service provided and no refund will be issued. But in case, if our customer demands it for a valid reason, QB Services would issue a partial or full refund on a case by case basis within a period of 30 days and not beyond.

It is at our Company’s sole discretion to decide what constitutes a valid reason. Full or partial refunds will be issued as either a credit to the client’s account or in the same tender as original payment and to the original issuer. A processing fee of $100 will be charged for cancellations made within 30 days from the date of sale and not from the date when payment was made.

There will be no refunds for sales and services provided that are beyond 30 days. An acknowledgement for refund will be sent within 3 working days if approved and money will be refunded within 10 working days, subject to this Refund Policy. Any substitutions or alterations will be updated on the web site www.qbprohelpdesk.com by QB Services as soon as possible. As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site.

However, we realize that exceptional circumstances can take place with regard to the character of the product or services we provide. THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY: 1. non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us; 2. download issues: it may happen that you are having problems while downloading the product or receiving a service; 3. irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval.

• All Intuit QuickBooks Financial software and Intuit QuickBooks Point of Sale Desktop software may be returned within 60 days from the date of invoice. This includes QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise, QuickBooks For Mac, QuickBooks Accountant, QuickBooks POS software and hardware.
• QuickBooks Online, Intuit Payroll, and Intuit Field Service Management are not eligible for the 30 Day Guarantee, but your subscription can be cancelled within 30 days to prevent any charges.
• All other items including Computers, monitors, and supplies may be returned in new / unopened condition within 30 days. Customized supplies are not eligible for a refund.
• Professional services, consulting, project work, and bookkeeping services are non refundable.
• Shipping and Insurance costs are non refundable.

• Credits can only be issued to the credit card used for the original purchase.
• We’ll notify you via e-mail of your refund once we have received and processed the returned item.You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.