QuickBooks Error Code 1801

A malfunction reported by the  QuickBooks error code “Error 1801” can occur due to a number of different factors. Common causes include incorrectly configured system settings or irregular inputs into system elements, to name a few. Such problems can be resolved with special software that repairs system elements and adjusts system settings to restore stability.

The article provides details about the meaning of the problem, possible causes, and ways to solve it.

Ways to resolve QuickBooks error code “Error 1801”

Advanced PC users can fix the problem with this code by manually editing system elements, while other users may need to hire a technician to do it for them. However, since any manipulation with Windows system elements carries the risk of making the operating system unbootable, whenever a user has any doubts about his technical skills or knowledge, he should use a special type of software intended for repair Windows system elements without requiring any special skills from the user.

QuickBooks is one of the most popular accounting software packages that helps small and medium-sized businesses with their financial management. However, like any software, QuickBooks can encounter bugs that can affect its functionality. One such error is the QuickBooks error code 1801. In this article, we will discuss what this error is and how you can fix it.

What is QuickBooks error code 1801?

QuickBooks error code 1801 is an error message that appears when you try to send an email through QuickBooks. The error message usually says the following:

“Email could not be sent using the selected email provider. Please try again later. If the problem persists, please contact Intuit support and provide the following error code: 1801.”

This error message indicates that there is a problem with the email settings in QuickBooks. This could be due to a problem with your email provider, an incorrect email address or password, or a problem with the QuickBooks software.

How to fix QuickBooks error code 1801

Here are some steps you can take to fix QuickBooks error code 1801:

Step 1 – Check your email settings

The first thing to do is check your email settings in QuickBooks to make sure they are correct. To do this, follow these steps:

Open your QuickBooks and go to the Edit menu at the top.
Select Preferences and then click the Submit Forms option.
Click the My Preferences tab, and then select your email provider from the list.
Enter your email id and your password, and then click OK.
If your email settings are correct, try sending an email again to see if the error is resolved. If this error still persists, continue to the next step.

Step 2: Update QuickBooks

Sometimes QuickBooks errors occur due to outdated software. Make sure you have the latest version of QuickBooks software. To check for the updates, now follow these steps:

Open QuickBooks and go to the Help menu.
Select Update QuickBooks Desktop.
Click the Update Now button.
QuickBooks will check for updates and install them if they are available. After the update is complete, try sending an email again to see if the error is resolved.

Step 3 – Check your antivirus software

If you have antivirus software installed on your computer, it may be preventing QuickBooks from sending email. Make sure QuickBooks is added to the list of trusted applications in your antivirus software. To do this, consult the documentation for your antivirus software or contact their support team.

Step 4: Repair QuickBooks

If none of these above steps works, then try repairing QuickBooks. To do this, follow these steps:

Close QuickBooks and all other running applications.
Open Control Panel and look for Programs and Features icon.
Select QuickBooks from the list of programs and click the Change button.
Select the Repair option and then click Next.
Follow all the instructions on the screen to start and complete the repair process.
Once the repair process is complete, try sending an email again to see if the error is resolved.


QuickBooks error code 1801 can be frustrating, especially if you rely on QuickBooks to send email for your business. However, by following the steps above, you should be able to fix the error and get back to using QuickBooks normally. If the error persists, please contact Intuit technical support for further assistance.