quickbooks error code ol-393

Quickbooks error code ol-393 happens when you attempt to update your accounts in order to download fresh bank transactions into your QuickBooks programme. This problem might be the result of a momentary bank server outage or a corporate file with data integrity concerns.

In today’s essay, we’ll cover the reasons for this condition and how to permanently resolve them. Additionally, this error number may arise because your bank may need you to verify your identity in order to access online services using QuickBooks desktop.

quickbooks error code ol-393?
quickbooks error code ol-393

QuickBooks Error Code OL-393: Possible Causes

1. The bank’s website or servers are unavailable for maintenance.

2. Inconsistent data integrity in the company file

3. The QuickBooks desktop application must be updated.


Prior to resolving this error code, the following steps should be taken.


A. Make an appointment with your bank or financial institution.

We suggest that you contact your banking institution first, as it is possible that they are doing maintenance on their server(s) or website(s), which is causing this issue with the QuickBooks desktop. If they are operating normally, please wait 24-48 hours; if they are not, continue with the troubleshooting instructions below.

B. Create a backup of your business’s data

  1. To begin, launch QuickBooks Desktop
  2. Navigate to File > Company Backup > Create Local Backup.
  3. Now, follow the on-screen prompts to build a backup.

C. Update the QuickBooks desktop application

1. Open the QuickBooks Desktop application.

2. Navigate to Help > QuickBooks Desktop Update…

3. From the top, choose the Update Now option and then Get Updates.

4. When the Update process is complete, click Close.

Three Easy Steps to Resolve QuickBooks Error OL-393

FIRST STEP: Deactivate and reactivate bank feeds

Disable Bank Feeds

  • To begin, go to List > Chart of Accounts (CTRL+A).
  • Right-click on the account(s) in the list that is causing you to get this error number and choose Edit Account.
  •  Navigate to Bank Settings.
  •  Select Deactivate All Online Services from the drop-down menu.
  •  Click the OK button.
  •  Click Save and Exit.

Restore Bank Feeds

  1. To begin, go to List > Chart of Accounts (CTRL+A).

2. Right-click on the account(s) in the list that is causing you to get this error number and choose Edit Account.

3. Click on Configure Bank Feeds… and then Yes to shut any QuickBooks windows that are currently open

4. The next page allows you to input the name of your bank(s) and click Continue.

5. In the next box, enter your bank’s Username and Password and click Connect.

6. Once QuickBooks locates your bank account(s), it will LINK the account(s) to the appropriate existing account.

7. Select Next.

STEP TWO: Execute the Verify and Rebuild utility utilities.

Utilize Verify Utilities.

To begin, launch QuickBooks Desktop

2. Navigate to File > Utilities > Data Verification.

3. Click OK to bring all open windows to a close.

4. If QuickBooks detects no errors in your data, click OK.

5. If QuickBooks identifies any problems with your data, select Rebuild.

Utilize the Rebuild Utilities

1. Select File > Utilities > Rebuild Data from the menu bar.

2. To generate a backup, click OK and then Save.

3. When the rebuild process is complete, click View Results.

4. If you discovered no errors, please continue with the procedures below.

5. If you discover any problems with your data, you may contact our specialists.

If you continue to see this error code after completing the preceding two steps, please continue with the troubleshooting instructions below.

STEP THREE: Create a file for a testing firm

The goal of creating a new test file is to ascertain if the issue stems from your bank or a corporate file. The following stages will guide you through the process of creating a new company file:

To begin, go to File > New Company.

2. Click the Start Setup button and then the Skip button.

3. Now, input the necessary details and click Create Company.

4. It may take some time for QuickBooks to create a new business file.

5. Once You’re Completely Prepared! Select “Begin Working”

6. Now, in the test file, input your bank account.